Testimonials

Below you will find what some of our customers say about our dealership.

We're interested in hearing about your experience. Submit your own testimonial by filling out our Customer Survey.

  • "Very pleased with the service I received. All the employees I cam into contact with were friendly and very helpful."

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    Phillip Jackson - Magnolia, TX
  • "I have been in here a few times for my gz250 and hawkeye and always get exactly what I need at a reasonable price. The staff is extremely helpful and freindly I tell all my friends to go here."

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    Damion Mullins - Katy, TX
  • "About a year ago I got an old 1996 Triumph Thunderbird little by little I began to restore the bike I got great help from Service and Parts to make this a fun and challenging project after about 6 months it was time to give it a try ...ignition check, fuel on there it goes she is alive ...oil pressure good took it out on the road for the first time after seating in an old garage for almost 10 years added 2200 to the 3000 original miles now I have 5000 miles total, time to adjust the valves well she is now on ICU something went wrong but I have a great team working on it to find out what is keeping the old T bird from starting again...I am sure is something simple loose wire somewhere I have fate on the techs working on it. Thanks guys I know you can get it started again..."

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    Anonymous - TX
  • "4/4/2014, A few weeks ago I had to take my bike(Triumph Street Triple R)in because I just couldn't keep it started. Polaris located the issue and it wasn't something that really would have been covered by the warranty but, Polaris took care of me no problem. They don't give out free service but, they will for sure take care of you the best they can.
    I love working with their service department because they always have answers to my many questions."

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    Mingon Spencer - Richmond, TX
  • "Great bunch of Guys!

    From the Parts Dept to the Service Dept, all very helpful. I would recommend anyone in Houston, needing anything Victory/Polaris related, to make the trip to Katy and buy from these guys.

    They have been very helpful in getting my 2003 Victory Kingpin back on the road again!

    Kudos to the Polaris West Team!"

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    Paul Bounds - Houston, TX
  • "I called in about a Suzuki SV650 bike that was listed on Cycletrader.com. I'd already made up my mind about buying the bike. It was just a matter of finding it at the right price. I had already visited and called several other dealerships and received sub-par customer service. Perhaps they didn't think I was serious about the purchase. At the point that I received a quote and very personable service from Heath, I'd decided that I was definitely going to purchase from Polaris West. Heath walked me through the process of purchasing the bike, having it prepped and made it a seamless transaction. He made me feel very comfortable and welcomed when I did finally come in to get the bike. Will certainly return for parts and service if I ever need it."

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    Angela Batiz - Houston, TX
  • "I initially visited the Polaris West after a third visite to a dealership in Houston with multiple locations. I was very frustrated with the large volume dealer and their sales people. I found it similar to what you would find when shopping for an auto or truck. So, I searched on the internet again for Triumph Motorcycle Dealers and despite the 30 mile distance from my home I took the drive. I have not been disappointed. This family owned business with a large inventory and very clean facility, is fantastic. Rick or Richard can be found on their premises every day taking a sincere interest in their current and future customers. No pressure selling, genuine customer interest, and a FAMILY BUSINESS that is proud of what they have built. I plan to be a long term customer of this family owned and operated Katy business. Dennis Cohan, Houston, Texas"

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    Dennis Cohan - Houston, TX
  • "I have enjoyed the customer service that Rick and his team provide and will continue to purchase from them in the future. Anything I have had a question about (big or small) has been handled not only professionally but treated as a friend. You cannot get better service or value from anywhere else in my opinion."

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    Anonymous - Houston, TX
  • "A family oriented dealership that has been a Polaris representative for quite sometime. I had a great experience purchasing my Victory from Richard and continue to have a great relationship with him and Ken Haley the service manager."

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    Anonymous - Houston, TX
  • "I was the sweaty guy in full racing leathers that showed up with a wheel and flat tire this weekend. I was racing TMGP down the road at the kart track. Must have pinched the tube in my first race - it went flat on the second lap and thought I was done for the day. Thanks for taking care of it so quickly. I made it back in time for my last few sprint races and scored a couple of podiums."

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    Stephen - Katy, TX
  • "Verry clean and family oriented place. I would and recomend everyone to this Polaris West."

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    Raudel Gomez - Katy, TX
  • "Bought a 2010 R3 Roadster at a different dealership (which is now out of business). Coming back from a trip in the Hill Country late Aturday evening, my bike broke down on the the highway just coming into Houston. Called around and could get no help. A friend told me to call Plaris West. Not only would they receive my bike, the owner dispatched a truck to pick me up and take my bike to the shop. Did a heck of a job replacing the parts in question under warranty, even after I had make mods to my bike. Service was professional and quick. I highly recommend them for any of your service needs. The only reason I gave them 4 stars on parts was Triumph's fault and no fault of Polaris. Any future business with bikes will defiately be given to Polaris. Honest and quidk service while staying in touch and keeping me up to date on the work. Thanks Poaris for making a great experience out of a bad ending to a trip. You've got all of my future business, whether it will be a new bike, sevice, or repair. Thanks again"

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    Frank Baker - houston, TX
  • "I purchased a 2007 Victory Kingpin and I am very satisfied with the motorcycle and the dealership as a whole. I have rode and/or owned several other motorcycles and their is nothing like the Victory. I am very pleased with the bike and have had no problems.The friends at Polaris also are riders and ride with their customers. I will never own anything else, and look forward to the day I can own the Cross Country. Mark Frie Katy, Texas"

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    Mark Frie - katy, TX
  • "I purchased my 2004 Victory V92TC over 5 trouble free years ago. I am a Victory rider for life, and Polaris West is my Dealer, I'm not planning to get rid of my Touring Cruiser, but I also hope to someday own/ride a Cross Country. Thanks for everything!"

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    Thomas Mueller - La Grange, TX
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